Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF)

Suited to anyone who delivers training to those in a customer-facing industry, the conflict management course by Highfield runs through how to assess, tackle and resolve conflicts in various scenarios.

About The Course:

Designed by Highfield and delivered by specialist King Cobra Training instructors, this course is suitable for individuals who want to progress to providing scenario-based conflict management training to others. The nature of the course means that it is suitable for a range of different sectors, particularly those who want to train individuals who work in a customer-facing role. Not only this, but as this level 3 qualification meets the requirements outlined by Security Industry Authority (SIA), it is also ideal for those delivering the licence to practice qualifications, including conflict management.

Topics Covered:

Throughout the training course, you will gain an in-depth understanding of the following topics:

How clear communication can be used to resolve issues
How to reduce the likelihood of conflict in a situation
How various factors can influence human responses in a conflict scenario
How risks can be reduced in a conflict situation
The best practices to follow after dealing with a conflict

Course Details:

This is a 1-day training course run at the King Cobra Training facility in Milton Keynes. It is £125 per person with a maximum class size of 16, allowing you to learn alongside many others in the same position as you.

The course will be assessed through the following: